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Create Request (Mobile App)
Create Request (Mobile App)

Creating requests via the mobile app simplifies the process, offering quick access, real-time tracking, and enhanced practicality on the go.

Updated over a year ago

Follow these steps to create a new request through our mobile app:

  1. Access Requests:

    • After logging in, tap the menu icon in the top left corner and select "Requests."

  2. Create a New Request:

    • Tap the Plus button to open a new form.

    Image shows requests list, and the Plus button used to create a new request.

  3. Enter Request Details:

    • Fill in the Name and Description fields, set the request Priority, and upload any relevant Images.

  4. Assign Asset:

    • If the request is related to a specific asset, select it by clicking on the Asset field. Enter Due Date to let the users know the maximum resolution time.

  5. Set Due Date:

    • Specify a Due Date to indicate the maximum resolution time for the request.

    Image displays the Request Details screen within the mobile app. The fields for entering the Name and Description of the request are visible at the top. Below, options to set the request Priority and upload relevant Images are shown. The Asset selection field is highlighted, allowing users to assign the request to a specific asset. The layout is clean and intuitive, with clear labels guiding users through the process.

  6. Add Documents:

    • Under the Documents tab, attach any files that provide additional information or instructions.

  7. Submit Request:

    • Click the diskette icon in the top right corner and select "Submit."

    Image shows the final step to submit a request, with the diskette icon in the top right highlighted. The "Submit" button is clearly visible for easy completion.

  8. View Request:

    • The new request will appear under the "My Requests" tab.

    Image shows "My Requests" tab displaying the submitted request at the top.
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